Thank you for visiting our online store. We are happy to serve you. toqri.com is a consumer centric brand and is solely focused on creating a wonderful buying experience for the consumers. However, despite all the efforts made by us, We understand that there might be cases that You may not want to go ahead with your purchase or wish to return the order even after the product being delivered to You. We have tried our best to design our cancellation and return policy in such a manner that it is in the interest of the consumers, while still keeping in mind the logistics challenges and cost involved in selling heavy and bulk furniture goods.

All our new products have a 5-day return policy, used products do not have a return policy: details about the policy can be read below:

Order Cancellation

1.1. Order is placed but not dispatched: Orders are generally dispatched within 12-24 hours from the time the order is received. If the cancellation is requested within 6 hours from placing the order, the cancellation request shall be accepted and refund shall be processed after deducting the 2-3% payment processing charges. No freight cost or any other charges will be applicable in this scenario.

1.2. Order is placed and dispatched: Once the order is dispatched (We will provide tracking details as proof), and a cancellation request is received, We will evaluate the status of the shipment. If the shipment can be retrieved by us without any additional efforts, We shall not charge any freight charges to You. However, if it is in transit, then in such a case, We shall accept the cancellation request and process the refund after deducting the freight charges incurred by us, which may range from INR 1500 to INR 2500 depending upon the weight of the product and destination pin code.

In both the scenarios above, You can request for cancellation by dropping a mail to [email protected] along with your order details. Refund shall be processed within 2 to 5 working days of receiving the request.

Return Policy

toqri.com has a return/replacement policy for only new products and not used ones listed on the website (within 5 days of delivery of the product) in the following circumstances:

  1. a) The product delivered is different from what was ordered
  2. b) The item has been received in a physically damaged condition or is found defective in its working after installation.
  3. c) Any parts of the product that are described in packing list are missing.

toqri.com will resolve the issue by sending a replaced part for the damaged part, or sending additional parts, or providing adequate reimbursement. We will be responsible for shipping those parts to your location.

However, due to any reason, if We are not able to correct the defect, then in such a case, We shall pick up the product from your location and ship it back to our location. We will inspect it in our service centre in Bengaluru and ship across the replaced product, or if the customer doesn’t want the product, We will process the entire refund for the same without deducting any cancellation charges.

If a customer wants to return the product without any reasons (no questions asked return), in such a case, the return shall be accepted, and the refund will be processed after deducting 2-3% payment processing charges and the to and fro freight charges, which would range from INR 1500 to INR 2500.

Though the product images are a true representation of the standard product, slight variation in colour replication may occur due to lighting/flash during photography or your monitor settings. Warranty Or Return does not cover basic colour differences or minor imperfections in the product.

Please go through the below FAQs for a better understanding of return process.

In case of un-fulfillable deliveries due to unforeseen circumstances, toqri.com reserves the right to cancel such orders after informing the customer. In case of such cancellations, toqri.com shall refund the entire amount paid by the customer without any cancellation charges.

Any dispute is subject to Bengaluru jurisdiction only.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Via email: [email protected]

FAQ’s

  1. Where do I place a return request?

Ans. You can place the return request by dropping us an email on [email protected] along with your invoice and mentioning in the mail subject: Product Return

  1. What do I need to do before the product is picked up from my location?

Ans. The product must be returned in an unassembled state and in the original package. The product should be safely arranged in the package and should be tightly packed with cello tape to avoid any loss in transit. The customer has to take a print out of the shipping label/invoice and affix it on the product so that We can arrange for the pickup.

  1. When will I get the refund?

Ans. The refund will be processed once the shipment has been received and inspected at our warehouse. Once the product is received in our warehouse, We will process the refund within 3 to 4 days of receipt.